My Resume

PROFILE

• Manager with strong work ethic, excellent organization skills, and excellent customer service skills used to build repeat business and guest recovery.

• Dedicated to fair treatment of staff and provide positive reinforcement as a motivator.

• Thrives in high-volume concepts with sales upwards of $13 million/year

• Adept at critical thinking.

• Experienced with various POS, MS Office, Windows, Mac OS X, Amiga OS, Final Cut Express.

• Experienced in Social Media outlets such as Twitter, Facebook, and MySpace.

• Certified Specialist of Wine and passed the Introductory Sommelier Exam.

EMPLOYMENT HISTORY

2009-Current

Employer: 1337 Wine

Job Title:  Sole Proprietor

Key Achievements:

• Recorded over 140 wine reviews.

• Recorded over 25 wine educational lessons (Sommelier School).

• Designed website.

• Passed the CSW and Introductory Sommelier Exams.

Reason for Leaving:  Not leaving, but looking to work with a company that will better fit my growing wine interest and knowledge.

2009-Current

Employer: TGI Friday’s, Carlson Companies

Job Title:  Bar Manager

Key Achievements:

• Promoted to Bar Manager.

• Reduced COGS to meet or beat budget and increase sales to exceed budget.

• Developed 3 Hosts into Servers.

• Lowest turnover for former Department (Host).

• Sent to Shreveport, LA for a week to assist a short-staffed store. Turned down an offer to stay.

• Responsible for in-house monthly newsletter and social media accounts.

• Led team of Barstaff to 2nd place in Bar Wars competition.

Reason for Leaving: Looking for a career change that allows me to focus more on my growing wine knowledge and interest.

2008-2009

Employer: Talent Alliance Employment, Inc. DBA Champps Americana – San Antonio

Job Title:  Operations Manager

Key Achievements:

• Became acting GM of location.

• Developed hourly supervisor into management position.

• Stabilized LBW COGS to stay in budget.

• Worked closely with Beer and Alcohol reps to build brand sales.

• Responsible for unit sales of $3.5 million/year.

EMPLOYMENT HISTORY CONTINUED

Reason for Leaving:  Looking for a better-organized company.

2005-2008

Employer:  ESPN Zone, Chicago, IL

Job Title: Arena/Retail Manager

Key Achievements:

• Developed 5 hourly staff members into Lead positions. Developed 2 hourly staff members into Supervisory positions.

• Turned around Arena and Retail operations to be one of top 3 in the company in sales, labor, and inspection scores.

• One of only 3 Retail Managers to be invited to inaugural Retail Conference at Walt Disney World in 2006.

• Managed several high profile buy out events and lead manager of major sporting events such as the Final Match of the 2006 World Cup (Italy vs. France), 2006 – 2008 March Madness, 2005 World Series (Chicago White Sox vs. Houston Astros).

• Became advisor to Arena/Retail managers for other ESPN Zone locations

• Directly responsible for $4.5 million/year in Arena/Retail sales and Unit sales of $12 million/year.

Reason for Leaving:  Moved to San Antonio for personal reasons.

1995-2005

Employer:  Dave & Buster's - Houston, TX; Cincinnati, OH; Chicago, IL

Job Titles: Casino Dealer, Pit Boss, Server, Senior Manager

Key Achievements:

• Directly managed every FOH department throughout career at D&B.

• Developed a total of 10 hourly staff members into Department Head positions in every department managed.

• Organized 4 International BattleTech tournaments in two different locations

• Opened the Cincinnati location as Pit Boss

• Began as an hourly Casino Dealer and promoted to management.

• Maintained consistent COGS and labor for both Winner’s Circle and Bar.

• Directly responsible for $2.5 million/year in Winner Circle sales and $3 million/year in Bar sales. Overall unit sales between all units $9-13 million/year.

• Became Senior manager responsible for overall operations of building and coaching of other managers.

Reason for Leaving:  Looking for a better company to match my skills.

1991-1996

Employer: Murdoch Magazines Distribution Inc., Radnor, PA

Job Titles: District Sales Manager, District Sales Rep

Key Achievements:

• Promoted to District Sales Manager within first year of employment.

• Responsible for $9.6 million/year in Retail Single Copy sales.

• Tapped to work re-racking and surveying of chains in Tennessee, Louisiana, Mississippi, and Alabama

• Territory temporarily expanded from beyond East & Southeast Texas to include South Central Texas.

EMPLOYMENT HISTORY CONTINUED

• Worked closely with Corporate Auditor to audit Houston wholesaler after discovering inconsistencies in reports.

• Successful implementation of part-time merchandiser program to build sales in key accounts.

Reason for Leaving: Looking for better job advancement opportunities.

1985-1991

Employer: Austin American-Statesman, Austin, Texas

Job Titles: Customer Service Agent, Customer Retention Specialist, Assistant Telemarketing Manager

Key Achievements:

• Promoted to Assistant Telemarketing Manager.

• Successfully maintained weekly sales goals during tenure as Asst. Telemarketing Manager

Reason for Leaving: Accepted a position with Murdoch Magazines in Houston, TX

EDUCATION

1985-1989

School: University of Texas at Austin, Graduated 1989

Degree: Bachelor of Arts

Major: Music

Minors: Astronomy & Latin

REFERENCES:

Available upon request.